![]() ![]() ![]() You will be provided with the tracking number. If you don't return your device in the 14-day window, you might be charged an unrecovered equipment fee for the value of the device, not more than $1,500. Send your old device back within 14 days of getting your replacement. ![]() Print the return shipping label you received from us via email.When you receive your replacement device, remove the SIM card from your broken phone and place it in the new one.This email also contains a return shipping label for your broken phone. Upon completing this process, your replacement device will ship as early as the next business day.If you cannot complete your order within 24 hours, please contact Google Fi support to receive a new email.Once you get the email, you have 24 hours to order your replacement.Replacement devices (mechanical breakdown and accidental damage) To complete the screen repair, print the email and take it to our authorized repair partner, Asurion/uBreakiFix. If your claim is approved, you'll receive an email with further instructions. If your device is lost or stolen, contact Google Fi support to suspend your service and protect yourself against unauthorized use.Ĭontact Google Fi support to file your claim.In certain cases, additional documents such as a government-issued ID or proof of loss may be required to process your claim.If you're part of a Google Fi group plan, the device protection account holder or the group plan owner can file a claim.For loss/theft, there is a limit of up to one covered claim in any rolling 12-month period based on the date of replacement (of no more than $1,500). For accidental damage, there is a limit of up to two covered claims in any rolling 12-month period, based on the date of the first repair or replacement (of no more than $1,500 each). There is no limit for covered mechanical breakdown claims.Device color may vary depending on availability. If a reconditioned device is not available, it will be replaced with a new device of like kind and quality. Replacement will be a reconditioned device of like kind and quality.Depending on the device, damage type and availability, you’ll be presented with the option to repair your phone at an authorized repair center or replace it.The deductible will be added to your next monthly statement after your replacement device is shipped or your phone is repaired. If you’re on a Google Fi group plan, this will be on your group plan owner’s statement. When your claim is approved, you will need to pay a deductible.File your claim within the time frame indicated in your coverage documents.You can also try some troubleshooting steps to fix common issues. Before you file a claim for a device that has stopped working, try rebooting it.The paper also indicates that iPhones could fall prey to the same types of attacks. It's not just Android phones that are at risk either. Next, they soldered a copper wire to attach their chips to the device.Īlthough this set-up looks far from inconspicuous, the team claims a little more effort could easily hide the altered part within a reassembled device. They then used a hot air blower to separate the touchscreen controller from the main assembly boards, in order to access its copper pads. They also used an STM32L432 micro-controller, adding that most other micro-controllers could also do the job. To carry out their malicious tasks, the researchers used an Arduino platform running on an ATmega328 micro-controller module. This type of low-cost attack is known as the "chip-in-the-middle" scenario. Furthermore, the entire process is file-less, allowing it to go undetected by anti-virus software. Scariest of all, the researchers claim these hazardous screens can be made to look identical to the real thing - meaning even handset technicians may not be able to distinguish the difference. A second class of attack also saw them exploit vulnerabilities in the handset's operating system kernel. This essentially allowed them to record keyboard inputs, snap pictures of the user and forward them via email, install apps, and direct the user to phishing websites. By embedding a malicious integrated chip within a third-party touchscreen, the research team were able to manipulate the communications system on a Huawei Nexus 6P and LG G Pad 7.0. In the newly published paper, researchers from Israel's Ben-Gurion University of the Negev reveal how a replacement screen can easily be altered to override your mobile. A new study has shown that one of the most common fixes to a stock smartphone ailment can be used to steal your data, and compromise your device. ![]()
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